Service and Support

No Service plan conversation would be complete without a brief description of our service and support team implementing the plan.​

Service Center

With more than 35 years of experience, the Teledyne ISCO service center is located at the factory in Lincoln NE. The Service Center can handle all your service related and technical support question quickly and effectively via phone, email and video conferencing. We boast a dedicated Service plan administrator that will handle all your non-technical and billing needs.​

Field Support

As part of the larger Teledyne Pharma group we offer onsite coverage in numerous locations. Our factory trained technicians are supported by the factory service center and offer the best service documentation in the business.​



Service Plan Descriptions

At Teledyne ISCO we pride ourselves on:

  • Being Open and Honest About the Service Plans
  • No “Opting In" to Activate Your Warranty
  • No Additional Fee for Warranty Coverage

We offer a wide range of service plans focused on your individual needs.​

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Unlimited Technical Support—remote support offered from the Teledyne ISCO Factory
Software Updates—offered via the Teledyne ISCO website
Expendable Repair Parts—parts normally used up or consumed in service, includes pump seals, PM kits and lamps
Repair Parts—excludes expendable repair parts, includes all other service parts


*Service Plans do not cover consumables, such as columns and cartridges​*




Parts Only Service Agreement​

Focused on customers outside the U.S. and Canada who would like to control and lock in the cost of parts. This agreement is also available in the U.S. and Canada. As always free phone, email and video conferencing is standard.​

Included in the Parts Only plan:

  • Repair Parts
  • Unlimited Technical Support
  • Software Updates

*PurIon System is not eligible for this plan*


Parts PM

The Parts PM agreement is focused on teaching institutions and startups that would like to lock in the cost of parts and have the benefit of one onsite preventative maintenance call performed yearly

Benefits

  • Upfront parts cost for budget planning
  • Onsite preventative maintenance
  • Virtual service support offered by our factory technicians via zoom or phone in real time, allowing you to perform the needed hands-on services at your convenience. 

Included in this agreement

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*PurIon System is not eligible for this plan​*


Premium Service Agreement

The Premium Service Agreement is designed to meet the rigorous requirements of the pharmaceutical environment. This agreement covers sample induced errors, such as clogs that are inevitable in a research environment. The Premium Service Agreement also provides worry-free maintenance by including expendable repair parts such as pump seals and lamps.​​

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Sample Induced Errors
Clogs caused by analyt​e buildup, leaks caused by high pressure induced by clogs and dirty flow cell messages
are covered in this plan.

Expendable Repair Parts
Expendable repair parts are parts normally used up or consumed in service, includes pump seals, PM kits and lamps.

Preventative Maintenance Performed On-site
Factory trained technicians performs preventative maintenance once a year at the customer’s site. Preventative
maintenance includes pump seal and lamp replacement and passing universal test sample requirements.

On-site Repair and Travel
The Technician’s time spent repairing and traveling is covered under this plan.​

What Would Additional Service Calls Cost Without this Agreement
Average Expendable Part Repair Estimates
ACCQPrep pump seal replacement-  $1,450
UV Lamp-  ​$1,010

Clog Removal Service Call Estimate
Labor- $1,050
Travel- $540
Total-  $1,590




Contact Our Technical Service Team




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