No Service agreement conversation would be complete without a brief description of our service and support team implementing the agreement.
Service Center
With more than 35 years of experience, the Teledyne ISCO service center is located at the factory in Lincoln NE. The Service Center can handle all your service related and technical support question quickly and effectively via phone, email and video conferencing. We boast a dedicated Service agreement administrator that will handle all your non-technical and billing needs. Contact us today to assist with any of your technical service questions.
Field Support
As part of the larger Teledyne Pharma group we offer on-site coverage in numerous locations. Our factory trained technicians are supported by the factory service center and offer the best service documentation in the business.
Service Agreement Descriptions
At Teledyne ISCO we pride ourselves on:
- Being Open and Honest About the Service Agreement
- No “Opting In" to Activate Your Warranty
- No Additional Fee for Warranty Coverage
We offer a wide range of service plans focused on your individual needs.
Unlimited Technical Support—remote support offered from the Teledyne ISCO Factory
Software Updates—offered via the Teledyne ISCO website
Expendable Repair Parts—parts normally used up or consumed in service, includes pump seals, PM kits and lamps
Repair Parts—excludes expendable repair parts, includes all other service parts
*Service Agreements do not cover consumables, such as columns and cartridges*
Parts Only Service Plan
Focused on customers outside the U.S. and Canada who would like to control and lock in the cost of parts. This agreement is also available in the U.S. and Canada. As always free phone, email and video conferencing is standard.
Included in the Parts Only plan:
- Repair Parts
- Unlimited Technical Support
- Software Updates
*PurIon System is not eligible for this plan*
Parts PM
The Parts PM agreement is focused on teaching institutions and startups that would like to lock in the cost of parts and the benefit of one onsite preventative maintenance call performed yearly.
Benefits
- Upfront parts cost for budget planning
- Onsite preventative maintenance
Included in this agreement
*PurIon System is not eligible for this plan*
Premium Service Agreement
The Premium Service Agreement is designed to meet the rigorous requirements of the pharmaceutical environment. This agreement covers sample induced errors, such as clogs that are inevitable in a research environment. The Premium Service Agreement also provides worry-free maintenance by including expendable repair parts such as pump seals and lamps.
Sample Induced Errors
Clogs caused by analyte buildup, leaks caused by high pressure induced by clogs and dirty flow cell messages are covered in this agreement.
Expendable Repair Parts
Expendable repair parts are parts normally used up or consumed in service, includes pump seals, PM kits and lamps.
Preventative Maintenance Performed On-site
Factory trained technicians performs preventative maintenance once a year at the customer’s site. Preventative maintenance includes pump seal and lamp replacement and passing universal test sample requirements.
On-site Repair and Travel
The Technician’s time spent repairing and traveling is covered under this plan.
